Return Policy

Theethnicchic.com Return Policy 

We ensure that our Customers say“Yes”only to the best and therefore have a convenient return policy to completethe entire online shopping experience. We accept returns under certainunavoidable conditions. We perform stringent pre-shipment quality checks to allour products before shipping them out.

1. WHAT ARE THE PRE SHIPMENT QUALITYCONTROL CHECKS?

Every product is checked thoroughlyon the following parameters:

a)   Product(s) matchthe description on our website which includes the colour, fabric, design,work type and style of the    outfit.

b)   Quality of theproduct(s) which includes a strict check for stains,damages, alien smell orunpolished finishing)

c)   Size of thegarment(s) match the measurement selected / provided by the Customer

d)   Adherence tospecial instructions provided by the Customer, if any

After quality check, we maintain thedetails in our quality log. We also take extreme care while packaging andprovide detailed shipping information to enable accurate shipment delivery.

 

2. WHAT ARE THE CERTAIN SITUATIONSUNDER WHICH A CUSTOMER MAY INITIATE A RETURN REQUEST?

Even with all the checks in place, weunderstand that there may be some genuine cases for return. We accept returnsonce our Quality Control and Operations team review the case in question withregards to the following conditions:

2.1 DAMAGED PRODUCT DELIVERED:

We will provide replacement againstthe damaged product(s) and issue refund in the form of store credit forshipping costs incurred to return the item(s). Alternatively in special caseswhere the product(s) is an exclusive one piece design and hence a replacementcannot be provided of the same type, we will take a decision to issue arefund(store credit / cash) against the damaged product(s) and refund shippingcosts incurred in the form of store credit.

2.2 WRONG PRODUCT DELIVERED:

We will provide replacement againstthe wrong product(s) delivered and issue refund in the form of store credit forshipping costs incurred to return the item(s). Alternatively in special caseswhere a replacement cannot be provided, we will take a decision to issue arefund (store credit / cash) against the wrong product(s) and refund shippingcosts incurred in the form of store credit.

2.3 NOT LIKING THE PRODUCTS DELIVERED:

We accept return for theproduct(s)but Customer has to bear the shipping charges incurred for returns.We will issue store credit against the value of returned product(s). We acceptreturn for the product(s) but Customer has to bear the shipping chargesincurred for returns. We will issue store credit against the value of returnedproduct(s).

 

3. ARE THERE ANY TERMS AND CONDITIONSTO GO THROUGH FOR A RETURN REQUEST?

3.1   The product(s) should be returned to us in original condition with all originaltags and packaging intact. We don't accept  returns for product(s) thatare worn or used. Food stains/wear and tear is also not acceptable.

3.2   We don't provide cash refunds for returns under normal circumstances. Cashrefunds will be considered only under exceptional circumstances & will beat the sole discretion of Theethnicchic.com.

3.3   We don't refund the custom duties &taxes paid, if any

3.4   We don't accept returns if the package is returned without following the'Process / Guidelines for Returns'  mentioned  below. While receivingthe parcel, Customers are requested to check the parcel for:

a)   Any signs oftampering with the seal / packaging

b)   Match the numberof products in the parcel against attached invoice

3.5   Customers are requested to sign the delivery slip only after doing the abovechecks. After signing on the delivery slip,  if there is a complaintaround missing product(s) in the parcel, we will not be responsible.

3.6   If a product is 'Ready to Ship', it cannot be cancelled under anycircumstances.

3.7   No warranty exchanges are available.

 

4. REASONS FOR WHICH NO RETURNS SHALLBE ACCEPTED?

4.1 COLOUR AND DESCRIPTION DISCREPANCY:

The product description on thewebsite contains details and product specifications which are approximatevalues,closest to reality. While we strive to be accurate in showcasing colorsthere still may be minor variations because of the light and settings duringphotography and also the colour settings and properties of variousmonitors. Other details like weight, work details and size may vary slightly aswell. Hence the customer should keep in mind the slight variation when placingthe order online. This website believes that every customer placing an order isabsolutely aware of these minor variations that may occur with respect to theactual colour of the outfit received.

4.2 EMBELLISHMENT RELATED ISSUES:

Product consisting of embellishmentslike beads and sequences usually has the tendency to come off.  Even withperfect handling, care and packaging this cannot be completely avoided. Duringphysical transit or unpacking or while wearing, some of these may come loose.

4.3 DURING SALE:

No product sold under the Sale can beexchanged or returned.

5. PROCESS/GUIDELINES FOR RETURNS:

5.1   For all returns, Customers need to inform cs@Theethnicchic.com within7days of receiving the parcel. Return  requests placed after 7 days ofreceiving the parcel, will not be accepted.

5.2    If a damaged product is received,it should be reported to us within 3 days of receiving the parcel. Damagesreported after 3 days of receiving the parcel will not be accepted.

5.3   We will review the return requests &may request for additional informationfrom Customers (photographs of products,packaging, measurements etc.).

5.4   After review of the material provided, if it is established as a genuine caseof returns, we will provide the Customer  further details on the returnprocess through a separate e-mail.

5.5  Post confirmations via e-mail, customers are requested to return the product(s)in original condition with tags and  packaging intact within 7 days ofraising the return request. We request Customers to send us the trackingdetails while shipping the return parcel.

5.6   After receiving the return shipment, we will do an internal quality assessmentand will initiate the applicable resolution  within 48 hours. Please note,we cannot initiate the resolution before receiving the return shipment.

6. CONTACT US:

If you have any questions or needclarifications on the Returns Policy, please contact our (24X7) customersupport or e-mail cs@Theethnicchic.com and our customerservice executive shall assist you.

7. CANCELLATION POLICY:

This website has the right to cancelyour order in case of insufficient stocks or in case of any suspicious ordertransactions. Auto cancellation may also be triggered by the administration endin case of any improper order placement (like incomplete address) and/or due toany technical difficulties. Processing fee will not be refunded incancellation.